What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 654812. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Hollins Hill Car Sales is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.hollinshillcarsales.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Hollins Hill Car Sales is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01274 531 302
  • Post: Hollins Hill Car Sales, Otley Road, Baildon, Bradford, West Yorkshire, BD17 7QB
  • Email: enquiries@hollinshillcarsales.co.uk

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: complaint.info@financial-ombudsman.org.uk

What our customers say about us

Our Reviews

Sound as a pound My new car has been sound as a pound, and the service I received at Hollins Hill Car was fantastic. They were all polite and answered all my questions truthfully.
— Allan W
Great experience! Richard and Hollins Hill have overall been great! The experience has not been bad, there have been a couple of issues, but they have been really responsive in resolving the issues.
— Owen O
Dan was really helpful when we had a puncture near his car showroom today. Many thanks. Also bought 2 cars from him in the past. Both excellent reliable cars. Really great to deal with
— Duncan Ault
Could not recommend this place enough! As someone who is reluctant when buying cars. I felt the most comfortable and confident I have felt going to this garage compared to anywhere else. Everybody is so friendly and helpful, easy-going and great sense of humour. There is no pressure from the sales team to buy, they are extremely patient yet informative. Richard was so helpful and made me feel at ease throughout the whole process. They have so much stock of good quality and variety could not thank them enough.
— Eve Snowdon
Fantastic experience from start to finish. The whole process was incredibly quick, efficient, and made selling my car completely hassle-free. Everything was explained clearly and handled professionally, but with a genuinely friendly and personable approach that made it a pleasure to deal with. I’d highly recommend them to anyone looking for a straightforward and stress-free sale.
— Ali Whitehead
I had an excellent experience with Hollins Hill Cars Ltd. The team was professional, friendly, and very helpful throughout the entire process. They were honest, transparent, and made everything smooth and stress-free. The vehicle was exactly as described and presented in great condition. I would highly recommend Hollins Hill Cars Ltd to anyone looking for a reliable and trustworthy car dealer. Thank you for the outstanding service!"
— Hammad
Very good place to go when you're in need to advice, I turned up 15 minutes before they close due to traffic and they still went through everything with me without feeling rushed, great customer service and would recommend to anyone.
— Danny Coveney
I had a brilliant experience with Dan and his team at Hollins Hall Cars, made the process so smooth and simple. Highly recommended. Thank you very much x
— Abbey Jade
Absolutely amazing!! I have received such a friendly and efficient service today. Wasn’t made to feel pressured, it was such a smooth easy process. Would recommend highly to anyone wanting to sell their car or looking to buy!
— Charlotte Moore
Faultless transaction,vehicle fantastic..really decent people to deal with👏👏
— Anthony Myers
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